Bank of America clients can access customer service and support online, on the Bank of America website. Whether the Bank of America clients have issues pertaining to savings and checking accounts or issues pertaining to online banking, support is available online. Support is also available, on the Bank of America website, for issues pertaining to credit cards, loans, insurance and protections, CDs and IRAs…and pretty much everything else.
How to access Bank of America customer service online
The best way to access Bank of America customer service would be by first going to the ‘contact us’ page of the Bank of America website. There, on the ‘contact us’ page, you will be required to specify what you are contacting Bank of America about, by selecting from a drop down list. Then you need to click on the ‘go’ button, and you will be taken to a page where you will find the help you need.
Specific ways in which Bank of America online customer service is offered
The first way in which Bank of America online customer service is offered is through chat – that is, instant messaging. Thus, if you are looking for Bank of America customer service, you can chat with an agent online, from the Bank of America website.
Then there are the answers to frequently asked questions, which are provided on the Bank of America website. From those, you may be able to find the solution to your specific problem.
At another level, there is assistance through social media: where you can tweet your issue to Bank of America customer service, and get the assistance you need.
Issues for which you can access Bank of America customer service online
The range of issues for which you can access Bank of America customer service online is wide. Issues to do with checking and savings accounts, credit cards, online banking as well as issues to do with text and mobile banking can be dealt with online. So can issues to do with loans, insurance and investments such as IRAs and CDs. Also dealt with are issues to do with insurance and protection and issues to do with small business banking. You can also get support for issues to do with corporate and institutional banking and those do with privacy and security… to mention but just a few.
Alternative ways to access Bank of America customer service
Besides getting Bank of America customer service online, you can also get the support you need by phone. To get the phone numbers you need to call, just go to the Bank of America ‘contact us’ page, and select a specific issue that you’d like to get support for. Then, on the page you are taken to, you will see the phone numbers you can call, to get support about that particular issue. You can also visit a Bank of America location, and obtain customer service in person.
Links to help you
- Bank of America Customer Service
- Contacting Bank of America Checks FAQ